Terms of Service

Last Updated: 23/06/2025

1. Acceptance of Terms

By accessing or using the Pan Mate meal planning web application ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of the Terms, you may not access the Service. These Terms apply to all visitors, users, and others who wish to access or use the Service.

2. Description of Service

Pan Mate provides a meal planning and recipe management platform. Our Service is offered through a free tier and a paid "Premium" subscription.

2.1 Free Tier Features

2.2 Premium Version Features

3. User Accounts

To use many features of the Service, you must create an account. You must be at least 16 years old to create an account. If you are under 18, you confirm that you have your parent or guardian's permission to use the Service. You are responsible for safeguarding your account password and for all activities that occur under your account. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

4. Subscriptions, Free Trials, and Billing

4.1 Premium Subscriptions

Our Premium Service is available on a subscription basis ("Subscription"). We offer monthly, quarterly, and yearly subscription plans. Your Subscription will automatically renew at the end of each billing cycle unless you cancel it through your account settings or by contacting us.

4.2 Free Trial

All new users are entitled to a one-time 14-day free trial of our Premium features. At the end of the trial period, your access to Premium features will be disabled unless you purchase a Subscription. We reserve the right to modify or terminate the free trial offer at any time.

4.3 Billing and Payments

A valid payment method is required to process the payment for your Subscription. You shall provide us with accurate and complete billing information. By submitting such payment information, you automatically authorize Pan Mate to charge all Subscription fees incurred through your account to any such payment instruments.

4.4 Price Changes

We reserve the right to modify the Subscription fees at any time. Any fee change will become effective at the end of the then-current billing cycle. We will provide you with reasonable prior notice of any change in Subscription fees to give you an opportunity to terminate your Subscription before such change becomes effective.

4.5 Refunds

Except when required by law, paid Subscription fees are non-refundable. Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to a refund for the unused portion, or to compensation for its reduced value.

4.6 Cancellation

You may cancel your Subscription renewal at any time through your account settings. The cancellation will take effect the day after the last day of the current subscription period, and you will be downgraded to the free tier.

5. User-Generated Content

5.1 Ownership

You retain ownership of all intellectual property rights in the content you create, upload, or post to the Service ("User Content").

5.2 License Grant

By creating or uploading User Content, you grant Pan Mate a worldwide, non-exclusive, royalty-free, sublicensable, and transferable license to use, reproduce, display, and distribute your User Content solely for the purpose of operating, promoting, and improving the Service.

5.3 Prohibited Content

You may not post User Content that is illegal, defamatory, infringes on intellectual property rights, or is otherwise objectionable.

6. Intellectual Property

The Service and its original content (excluding User Content), features, and functionality are and will remain the exclusive property of Pan Mate and its licensors. The Service is protected by copyright, trademark, and other laws of both Australia and foreign countries.

7. Termination

We may terminate or suspend your account and bar access to the Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. If you wish to terminate your account, you may simply discontinue using the Service or delete your account through the account settings.

8. Limitation of Liability

Our liability is limited to the maximum extent permitted under Australian Consumer Law. We do not exclude or limit any statutory consumer guarantees that cannot be lawfully excluded. In no event shall Pan Mate, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages.

9. Disclaimer

The Service is provided on an "AS IS" and "AS AVAILABLE" basis. Pan Mate does not warrant that the Service will be uninterrupted, secure, or error-free.

10. Governing Law

These Terms shall be governed and construed in accordance with the laws of New South Wales, Australia, without regard to its conflict of law provisions. If you are accessing the Service from outside Australia, you agree to comply with all local laws regarding online conduct and acceptable content.

11. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect.

12. Contact Us

If you have any questions about these Terms, please contact us at info@panmate.app.