Privacy Policy

1. Introduction

Pan Mate we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our recipe creating web application and related services (collectively, the "Service").

We adhere to the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) ("Privacy Act"). By using our Service, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

• Register for an account
• Use our Service
• Contact our customer support

This may include:

• Name
• Email address
• Password (encrypted)
• Recipe data
• Meal plan data
• Shopping list data
• Inventory/stock data

2.2 Usage Data

We may also collect information on how you access and use the Service ("Usage Data"). This may include:

• IP address
• Browser type and version
• Time and date of your visit
• Time spent on pages
• Unique device identifiers

2.3 Payment Data

When you subscribe to our Pro Version, our payment processor (Stripe) collects necessary payment information. We do not store full credit card details.

2.4 Sensitive Information

While we do not intentionally collect health data, any inferred dietary restrictions from meal plans are treated as sensitive information under Privacy Act 1988 (Cth) and handled with additional protections.

3. How We Use Your Information

We use your personal information to:

• Provide and maintain our Service
• Notify you about changes to our Service
• Allow you to participate in interactive features when you choose to do so
• Provide customer support
• Gather analysis or valuable information to improve our Service
• Monitor the usage of our Service
• Detect, prevent and address technical issues

4. Disclosure of Your Information

We may disclose your personal information to:

• Service providers (e.g., Stripe for payment processing, Supabase for data storage)
• Comply with a legal obligation
• Protect and defend our rights or property
• Prevent or investigate possible wrongdoing in connection with the Service
• Protect the personal safety of users of the Service or the public
• Protect against legal liability

5. Data Security

We implement technical measures including AES-256 encryption and annual security audits to comply with APP 11 requirements. When transferring personal data to countries outside Australia, we ensure that the data is protected in accordance with the Australian Privacy Principles by entering into appropriate contractual arrangements with our service providers.

6. Your Rights

Under APP 12 and 13, you may request access to or correction of personal data within 30 days. Deletion requests will be processed within 14 business days.

To exercise these rights, please contact us at info@panmate.app.

7. Retention of Data

We will retain your personal information only for as long as necessary for the purposes set out in this Privacy Policy. Inactive accounts will be deleted after 12 months of inactivity.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at info@panmate.app.

10. Privacy Breach Notification

We comply with NSW Privacy Commissioner's guidelines for digital services, including breach notification to NSW Information and Privacy Commission within 72 hours of discovery.

Last Updated: May 03, 2025